Mastering the Art of Buyer Representation: Best Practices

It’s no secret that the past year has been tough for home buyers—especially first-time buyers. Elevated home prices, higher mortgage rates, and limited inventory have created significant barriers to entry, leaving many aspiring homeowners struggling to make their move. In contrast, repeat buyers have had the advantage of leveraging record equity, enabling them to purchase their next homes—often with cash.

While inventory has started to improve, challenging market conditions for buyers are expected to persist well into 2025.

The introduction of generative artificial intelligence (AI) tools like ChatGPT has significantly changed how real estate professionals operate. While some were initially wary, many embraced these tools for tasks such as writing blog posts, listing descriptions, emails, call scripts and social media captions. However, it quickly became clear that AI outputs often lacked personalization, accuracy and the unique voice of the agents, raising the question: How can agents leverage AI tools to enhance their workflows without compromising authenticity?